UK Clinical Aptitude Test (UKCAT) Practice Test

What is a common effect of a 'surcharge' on service fees?

1. It increases the total cost for the customer.

2. It reduces the overall consumption.

3. It enhances customer loyalty.

4. It eliminates any additional costs.

The correct answer is: It increases the total cost for the customer.

A surcharge is an additional fee added to the standard price of a service. When a surcharge is applied to service fees, it directly increases the total cost that the customer has to pay. This additional charge can influence the overall expense that a consumer considers when deciding whether or not to use the service. Therefore, the correct answer highlights this direct relationship between a surcharge and the total cost incurred by the customer. The other options do not accurately reflect the implications of a surcharge. While a surcharge might deter some customers, it does not inherently reduce overall consumption, as some customers may still choose to pay the increased price. Additionally, surcharges generally do not enhance customer loyalty; in fact, they can lead to dissatisfaction if customers perceive them as unwarranted. Lastly, a surcharge does not eliminate any additional costs; it merely adds to the financial burden rather than removing any existing fees.