UK Clinical Aptitude Test (UKCAT) Practice Test

A formal expression of dissatisfaction is known as what?

1. Objection

2. Grievance

3. Issue

4. Complaint

The correct answer is: Grievance

The term "grievance" refers specifically to a formal expression of dissatisfaction, often within a structured context such as a workplace or organizational setting. It typically denotes a serious concern that individuals may feel is not being adequately addressed or managed by the responsible parties. This term carries the connotation of seeking resolution or acknowledgment of an issue that has significant personal or professional implications for the individual raising it. In contrast, while "complaint" can also denote dissatisfaction, it does not always denote a formalized process and may simply refer to any expression of discontent, rather than one that has been formally acknowledged or documented. "Objection" often implies a challenge to a principle or an objection to an action, rather than a personal grievance. Similarly, "issue" is a broader term that can refer to any topic or problem but does not specifically address dissatisfaction in a formal manner. Thus, "grievance" accurately captures the notion of a structured, formal declaration of discontent, making it the most appropriate choice.